Quality Assurance

Warranty Details

“We design and engineer fixtures to endure. Every Praverra bathware piece represents our uncompromising dedication to form, function, and longevity.”

1. Warranty Policy

Praverra Luxury Bathware warrants that our products are free from structural defects in casting, materials, and workmanship under normal residential installation and usage conditions. This warranty applies exclusively to the original purchaser.

2. Warranty Coverage by Category

Our products are covered under the following specific warranty terms:

Overhead Showers & Health Faucets

1-Year Leakage Warranty

Covers leakages, cartridge malfunctions, and internal seal failures. Guarantees absolute drip-free utility under standard municipal and household water pressures.

Hand Showers & Bath Accessories

1-Year Standard Warranty

Covers manufacturing defects, structural failures, and component malfunctions under normal care.

3. Limitations & Exclusions

This warranty does not cover issues resulting from factors beyond our production control. Exclusions include:

  • Abrasive Cleaning: Damage caused by harsh chemicals, acids, bleach, or cleaning materials containing abrasives (which erode specialized plating layers).
  • Water Quality: Mineral deposit build-ups or hard water calcification issues (we recommend installing inline softeners).
  • Improper Installation: Damage incurred during installation or modification by uncertified plumbing personnel.
  • Wear & Tear: Peeling, scratching, fading, or discoloration arising from normal daily usage, abrasion, or aging of the surface finish.

4. Finish Care Instructions

To preserve the exquisite finishes of your fixtures, clean only with a soft damp cloth and mild liquid dish soap. Buff dry with a clean microfiber cloth immediately after rinsing. Never use abrasive sponges or acidic cleaners.

5. Claim Submission

To submit a claim, contact our client relations team with your original invoice receipt reference:

Email: info@praverra.in

WhatsApp Service: +91 98175 09817

*Please attach clear video clips or photos depicting the issue for swift catalog assessment.